Customer Service Representative

Responsibilities:

• Handle complaints, provide appropriate solutions, and alternatives within the time limits.
• Manage large amounts of incoming calls.
• Follow communication procedures, guidelines, and policies.
• Resolve product or service problems by clarifying customers’ complaints.
• Select and explain the best solution to solve the problem.

Required Skills:

• HS/SHS Graduate/College Undergrad/College Grads must have 6 months BPO Voice Experience
• Computer literate.
• Available to work shifts, which may include work during evenings, weekends, and public holidays.
• Ability to calm irate, anxious, or grieving customers.

Additional Notes:

• This position will be working with one of the largest global providers of customer experience management solutions.
• Working Set-up: Onsite
• Mondays to Fridays.