- Handle complaints, provide appropriate solutions, and alternatives within the time limits.
- Manage large amounts of incoming calls.
- Follow communication procedures, guidelines, and policies.
- Resolve product or service problems by clarifying customers’ complaints.
- Select and explain the best solution to solve the problem.
- HS/SHS Grad/College Undergrad w/ 6 months Voice BPO experience.
- College Grad – no experience needed as long as good communication.
- Computer literate.
- Available to work shifts, which may include work during evenings, weekends, and public holidays.
- Ability to calm irate, anxious, or grieving customers.
- This position will be working with an outsourcing company that provides call center, business process outsourcing, and digital marketing services.
- Working Set-up: Onsite
- Mondays to Fridays.
- Complete details will provide by our Recruiters.
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