• Extracting data from internal and external data source
• Working on daily monthly reports
• Publishing the report to internal management team and also external client
• Maintaining of historical data as defined in the process
• Track and monitor plans to identify optimization opportunities and report on variance to plan.
• College Graduate of any field
• Minimum of 2 years experience in MIS and WFM experience in the BPO industry.
• Experience managing client relationships
• Spread sheets with formula application and/or database software.
• Knowledge in Automatic Call Distribution Technology.
• This position will be working with a leading Business Process Management company.
• Working schedule: Shifting Schedule
• Complete details will provide by our Recruiters
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