Group Manager – WFM

Job Description

• Comfortable and quick working in PPT, MS-Excel.
• Experience with planning, scheduling and forecasting.
• Experience with Workforce management Tools.
• Trends real time call arrival patterns and adjusts staffing accordingly.
• Identify call routing anomalies using real time monitoring applications.

Required Skills:
• 3 Years in a leadership role within WFM.
• 3-5+ years of experience performing RPM functions.
• Strong experience with Workforce Management software.

Additional Notes:
• This position will be working with a leading Business Process Management company.
• Working schedule: Shifting Schedule
• Complete details will provide by our Recruiters

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Job Overview

Referral Reward Info

5,000  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.

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