OPERATIONS TEAM LEAD

Job Description

Responsibilities:
• Conduct staff performance reviews, assess needs and cost/benefit analysis.
• Manage multiple support channels; inbound voice, e-mail, social media and live chat.
• Manage company systems for customer interaction and voice response.
• Oversee system maintenance and upgrade implementation.
• Monitor voice & non-voice metrics.

Required Skills:
• Must be Bachelor’s Degree.
• At least 1-3 year/s operations management experience.
• Experience working in a fast-paced working environment.
• Experience in the BPO/Banking/Financial Services preferred.
• Excellent verbal and writing skill.

Additional Notes:
• This position will be working with one of the country’s leaders in offering digital banking products and services.
• Working schedule: Hybrid (chance to do a full time WFH)
• Mondays to Fridays.
• Complete details will provide by our Recruiters.

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Job Overview

Referral Reward Info

3,500  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.

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