Senior Technical Engineer

Job Description

Qualifications: 

  • University degree in Computer Science, Mathematics, Business IT or related major
  • Has 3-6 or more years of experience with SQL Server (Scripting) / Java Programming / RPGLE/ CL / C++
  • Has sufficient debugging skills and some experience with debugging tools on different operating systems (iSeries, Eclipse)

Responsibilities: 

  • Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
  • Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
  • Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
  • Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
  • Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
  • Validate defects thoroughly by ensuring that the described scenarios are fixed
  • Build and provide simple scripts with the assistance of senior colleagues when necessary
  • Write technical specifications and best practices documentation
  • Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Tagged as: Senior Technical Engineer

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Job Overview

Referral Reward Info

4,000  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.

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