SERVICE DELIVERY MANAGER

Job Description

Responsibilities:

  • Serve as the primary point of contact for clients, building and maintaining strong relationships and ensuring customer satisfaction
  • Collaborate with internal teams, including sales, operations, and technical support, to understand client requirements and deliver solutions that meet their needs
  • Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and monitor service delivery performance
  • Manage service delivery projects from initiation to completion, ensuring that deliverables are completed on time, within budget, and according to quality standards
  • Identify and implement process improvements and efficiencies to enhance service delivery effectiveness and efficiency

Required Skills:

  • Graduate of Information Technology, Engineering, or equivalent.
  • At least 8 years of experience working in IT service management, or a similar role.
  • Expertise in certain ITIL areas ie. Incident Management, Change Management and Problem Management.
  • Has vast experience and expertise in Operations and has good command of support groups acting as a Crisis / Major Incident Manage.

Additional Notes:

  • This position will be working with global network of professional firms providing Audit
  • Working Set-up: Hybrid
  • Mondays to Fridays.
  • Complete details will provide by our Recruiters.
Max. file size: 128 MB.

Job Overview

Referral Reward Info

4,000  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.
Max. file size: 128 MB.