Collections Analyst – Spanish

Job Description

Qualifications:

  • 3+ years Collections / Revenue Chain experience.
  • Fluent in Spanish both written and oral.
  • Experience in Shared Services / Business Process Outsourcing industry, preferably with multinationals.
  • Excellent interpersonal¬†and organizational skills relating to customer service and customer relations.
  • Strong communication and presentation skills.
  • Proficient in Microsoft Office Suite applications, especially Excel.
  • SAP & BW experience preferred.
  • BA degree or equivalent preferred.

Responsibilities:  

  • Prepares beginning of month outstanding receivable reports and assists with developing the strategy to confirm upcoming payments and collect past due balances.
  • Executes strategy developed by the Collections Leader to collect outstanding balances from customers.
  • Conducts collection follow-ups as needed via email, web portal, phone calls, or other medium.
  • Daily review and release of blocked orders under the direction of the Credit Reporting Analyst and exercise manual blocking of orders on high financial risk and delinquent accounts.
  • Works closely with the cash applications team to resolve disputed items, unapplied cash postings, and over/short payments.
  • Escalates problem accounts to the Collections Leader for resolution.

Tagged as: collections analyst - spanish

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Job Overview

Referral Reward Info

3,500  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.

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