Trainer/Trainer Team Lead

Job Description
  • Bachelor’s Degree
  • At least 2-year experience in handling Training classes in a BPO setup
  • Background in Inbound, Outbound, and Non-Voice Services
  • Preferably with at least 1 year of experience in quality assurance division
  • Responsible for conducting product, upskills, and language training to new hires and evaluate their performance based on their competencies.
  • Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
  • Effectively facilitate learning using a wide variety of delivery methods appropriate to the audience/situation, including instructor-led training, workshops, job aids, net meetings, and e-learning.
  • Develop and deliver all in-channel training to frontline employees on product, process, and performance affecting initiatives.
  • Provide post-training support, follow up and coaching to frontline employees and team members.

Tagged as: trainer/trainer team lead

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Job Overview

Referral Reward Info

3,500  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.

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