Real-Time Analyst

Job Description


  • Graduate of any business-related course or any trade equivalent
  • Minimum of 2 years related experience
  • Expert knowledge in Microsoft Excel/Google Sheets essential in reports generation
  • Excellent written and verbal communication
  • Ability to interpret raw data into substantial reports
    Excellent research and investigative techniques

Job Duties: 

  • Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives
  • Monitors site to ensure optimal staffing levels
  • Adjusts intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data
  • Administers volume contingency action plans as deemed necessary and appropriate
  • Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
  • Facilitates real-time discussions with necessary stakeholders
  • Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness
  • Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests

Tagged as: real time analyst

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Job Overview

Referral Reward Info

3,000  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.

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