Technical Support Engineer L2

Job Description

Qualifications: 

  • Bachelor’s Degree in Computer Science.
  • Minimum of 3 years related experience
  • Identifies and completes complex assignments.
  • Solves complex problems in own area and articulates and refines identified problems.
  • Develops solutions based on the analysis of variety of factors within standards and procedures.

Responsibilities: 

  • Provides mentoring to L1 engineers on all cases assigned and reduce turnaround time on resolving a case.
  • Provide technical support to VIP Partners and Distributors customers by answering telephone calls and emails in line with departmental measures
  • Readily accept cases escalated from L1 engineer and schedule troubleshooting sessions with customers or correspond via e-mail.
  • Replicate customer issues in test environment to provide root cause analysis on customer issues.
  • Actively help mentor L1 engineers on cases in real-time via joint remote sessions and conference calls
  • Provide technical support to customers / partners by answering telephone and other reported incidents calls that overflow from the L1 team in line with departmental measures with a focus on high quality as designated by Team lead.

Tagged as: technical support engineer l2

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Job Overview

Referral Reward Info

3,500  per job vacancy*
*The reward money will only be released to the referrer(s) whose candidate(s) will be selected for hiring.

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